Website Safety and Security Policy
Company: Pulse Supported Living Ltd
Registered Office: 124 City Road, London EC1V 2NX
Phone Number: 0207 062 6688
Email: enquiries@pslcare.co.uk
Effective Date: 14 October 2025
1. Purpose
This Website Safety and Security Policy outlines how Pulse Supported Living Ltd ensures that its website is safe, secure, and suitable for all visitors.
We are committed to protecting visitors’ personal information and ensuring our digital services are free from harmful or malicious activity.
Our website is managed in compliance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- NHS Data Security and Protection Toolkit (DSPT)
- Cyber Essentials and industry best practices
2. Our Commitment to Safe Browsing
Pulse Supported Living Ltd takes your online safety seriously. We actively maintain and monitor our website to ensure that:
- The website is hosted on a secure, regularly updated platform.
- HTTPS (SSL encryption) is used to protect all data transmitted between your browser and our servers.
- Malware and virus protection tools are in place and updated frequently.
- Website forms and contact features are monitored to prevent spam or malicious submissions.
- Personal data submitted through the site (e.g., via enquiry forms) is handled in accordance with our Privacy Policy.
3. Information Security Measures
To ensure your data and browsing experience are protected, we:
- Use SSL encryption on all pages to secure communication.
- Store website data on servers protected by firewalls and access control.
- Regularly update our Content Management System (CMS) and plugins.
- Conduct security and vulnerability checks periodically.
- Restrict administrative access to authorised personnel only, using strong password controls and multifactor authentication (MFA).
- Maintain website backups to ensure recovery in case of data loss or technical issues.
4. Cookies and Analytics
Our website uses cookies to improve functionality and analyse website usage. Cookies help us understand how visitors use the site and enhance their experience.
We only collect anonymised data for analytics and do not store personally identifiable information.
Visitors can control or disable cookies through their browser settings at any time.
Please see our Cookie Policy for more details.
5. External Links
Our website may contain links to third-party websites. Pulse Supported Living Ltd is not responsible for the security or content of external sites.
We encourage visitors to review the privacy and safety policies of any website they access through external links.
6. Website Accessibility and User Safety
We are committed to ensuring our website is inclusive and accessible to everyone, including people with disabilities and sensory or cognitive impairments.
We follow the Web Content Accessibility Guidelines (WCAG 2.1, Level AA) and the Accessible Information Standard (AIS) to make sure information is easy to read, understand, and navigate.
Further details can be found in our Accessibility Statement.
7. Reporting Security Concerns or Online Abuse
If you encounter any security issues, suspicious activity, or concerns while using our website, please report them immediately to:
Website Administrator
Pulse Supported Living Ltd
Email: enquires@pslcare.co.uk
Phone: 0207 062 6688
We will investigate and respond within five working days of receiving your report.
8. Children and Vulnerable Users
Our website is primarily aimed at adults seeking care and support services. We do not knowingly collect personal information from children under 16 without parental or guardian consent.
Any data submitted by or relating to a child is handled sensitively in accordance with safeguarding and data protection legislation.
9. Policy Review
This Website Safety and Security Policy will be reviewed annually, or sooner if significant changes occur to website infrastructure, hosting, or legislation.
Last Reviewed: 14 October 2025
Next Review Due: 14 October 2026
10. Contact Us
If you have any questions about this Website Safety and Security Policy, please contact us:
Pulse Supported Living Ltd
124 City Road, London, EC1V 2NX
Email: enquiries@pslcare.co.uk