Quality and Compliance at Pulse Supported Living Ltd

At Pulse Supported Living Ltd, quality, safety, and compliance sit at the heart of everything we do.
Our aim is simple — to deliver care that is safe, effective, compassionate, responsive, and well-led,
in full alignment with the Care Quality Commission (CQC) Fundamental Standards and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Our Commitment

We are committed to:
- Providing person-centred care that respects every individual’s dignity, rights, and choices.
- Ensuring that everyone we support receives consistent, high-quality care from trained and competent staff.
- Operating with transparency, integrity, and accountability in all that we do.
- Listening to feedback and using it to continuously improve our services.

Governance and Accountability

Quality and compliance are overseen by a dedicated governance structure that includes our Managing Director,
Registered Manager, and Quality & Compliance Lead.
We meet regularly to review:
- Audit outcomes and incident reports
- Safeguarding and risk assessments
- Staff training, supervision, and development
- Feedback from service users, families, and professionals

Learning from these reviews drives improvements in our practice and helps us maintain regulatory excellence.

Continuous Improvement

We run an ongoing Quality Assurance Programme that involves:
- Regular internal audits and mock inspections
- Analysis of feedback, complaints, and compliments
- Annual quality reports and improvement plans
- Monitoring of key performance indicators (KPIs)

Our approach ensures that any issues are identified early and addressed quickly.

Staff Training and Development

All Pulse Supported Living staff receive comprehensive induction and ongoing training in line with CQC and sector standards.
We invest in continuous professional development so that our team stays up to date with best practice, legislation, and the latest care innovations.

Listening and Learning

We believe that the best services are built through collaboration.
We actively seek input from:
- People we support and their families
- Local authorities and NHS partners
- Our staff team and external professionals

Feedback is welcomed at all times and helps shape how we design and deliver our care.

Our Promise

We hold ourselves accountable to the highest standards of quality and compliance.
Through regular monitoring, transparent reporting, and a culture of openness, we ensure our services are safe, inclusive, and continually improving.

For more information about how we manage quality and compliance, please contact:
Email:  enquiries@pslcare.co.uk