Privacy Policy
Effective Date: 14 October 2025
Company: Pulse Supported Living Ltd
Registered Office: 124 City Road, London EC1V 2NX
Email: enquiries@pslcare.co.uk
Phone: 0207 062 6688
1. Introduction
Pulse Supported Living Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
We understand that the information you share with us is sensitive and we take our responsibility to protect it seriously. We are registered with the Information Commissioner’s Office (ICO) as a data controller.
2. Who We Are
Pulse Supported Living Ltd provides high-quality supported living and domiciliary care services to adults with learning disabilities, autism, mental health conditions, physical disabilities, and other complex care needs.
We collect and process personal and sensitive data to ensure we deliver safe, person-centred care that meets individual needs and complies with our legal obligations as a CQC-regulated care provider.
3. Information We Collect
For Service Users:
- Personal details (name, address, contact information, date of birth)
- Health and medical information, including NHS number, GP details, and care plans
- Next of kin and emergency contact details
- Care and support needs, including risk assessments
- Medication, treatment, and wellbeing information
- Funding and financial details (e.g. Direct Payments, local authority contracts)
- Equality and diversity data where relevant to care delivery
For Employees and Applicants:
- Contact and identification details
- Employment history, references, and qualifications
- Disclosure and Barring Service (DBS) check results
- Right-to-work information and proof of address
- Training and supervision records
- Payroll and tax information
- Occupational health and fitness assessments
For Website Visitors:
- IP address, browser type, and device information
- Contact form or enquiry details
- Cookies and website usage analytics
4. How We Use Personal Information
We process data to:
- Deliver regulated care and supported living services
- Maintain accurate care, employment, and business records
- Meet legal and regulatory obligations (CQC, NHS, Local Authorities)
- Recruit, manage, and train staff
- Communicate with service users, families, and professionals
- Ensure service safety, quality, and accountability
- Improve our website, services, and operations
We process personal data only where we have a lawful basis, including consent, contractual necessity, legal obligation, vital interests, legitimate interests, and provision of health or social care.
5. Sharing of Information
We may share personal information with authorised third parties when necessary, including:
- NHS professionals, GPs, and healthcare teams
- Local authorities, social workers, and commissioning bodies
- Care Quality Commission (CQC)
- Payroll, HR, or training providers under data-processing agreements
- IT and software providers who support our secure systems
We do not sell, trade, or rent your information to third parties. All data-sharing is governed by confidentiality agreements and data-processing contracts to ensure compliance with UK GDPR.
6. Data Retention
We keep data only for as long as necessary to fulfil the purpose it was collected for, or as required by law or regulation.
Typical retention periods include:
- Service user care records: 8 years after last contact (or longer if legally required)
- Employee records: 6 years after employment ends
- Recruitment records: 12 months for unsuccessful applicants
- Financial records: 6 years for tax and accounting purposes
After these periods, data is securely deleted or destroyed.
7. Data Security
We protect your information through:
- Encrypted electronic systems and password-protected databases
- Secure cloud storage that meets NHS DSPT and ICO standards
- Physical security controls for paper files
- Restricted access to authorised staff only
- Regular staff training on data protection and confidentiality
In the unlikely event of a data breach, we will notify the ICO and affected individuals in accordance with our Data Breach Response Procedure.
8. Your Data Protection Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of data, where lawful
- Restriction: Limit how we use your data
- Data portability: Receive your data in a structured format
- Objection: Object to certain types of processing
- Withdraw consent: Withdraw consent at any time (where applicable)
You can exercise your rights by contacting our Data Protection Lead (details below).
9. Data Protection Lead Contact
Data Protection Lead
Pulse Supported Living Ltd
Old Ongar Police Station, High Street, Ongar, Essex CM5 9AG
Email: dataprotection@pslcare.co.uk
Phone: 0207 062 6688
If you are dissatisfied with how we have handled your information, you may contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
10. Cookies and Website Analytics
Our website uses cookies to improve functionality and analyse visitor behaviour. Cookies are small files stored on your device to help us enhance your experience.
You can disable cookies in your browser settings at any time.
Analytics data is anonymous and used only for website performance and service-improvement purposes.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, guidance, or internal practices. The latest version will always be published on our website with the revised effective date.
12. Acknowledgement
By using our services or website, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal information as outlined above.