Accessibility Statement

Company: Pulse Supported Living Ltd

Registered Office: 124 City Road, London EC1V 2NX

Phone Number: 0207 062 6688

Email: info@pulsesupportedliving.co.uk

Effective Date: 14 October 2025

1. Our Commitment

At Pulse Supported Living Ltd, we are committed to ensuring that our website, services, and communications are accessible to everyone — including people with disabilities, sensory impairments, learning difficulties, and neurodiverse needs.

We aim to provide information and digital content that meets the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to continually improve the accessibility and usability of our website.

2. Accessibility Features

We have designed our website and digital materials to be as inclusive as possible. Features include:
- Clear, simple language with good colour contrast
- Scalable text that can be enlarged using browser settings
- Keyboard-only navigation compatibility
- Alternative text for all images
- Screen-reader compatibility
- Logical heading structure and consistent navigation
- Contact options available for individuals who prefer phone or written communication

3. Supported Browsers and Devices

Our website is compatible with most commonly used browsers (such as Google Chrome, Microsoft Edge, Safari, and Firefox) and can be accessed on desktop, tablet, or mobile devices.
We recommend keeping your browser updated to the latest version for the best accessibility experience.

4. Alternative Formats

We recognise that some individuals may require information in different formats. Upon request, we can provide:
- Large-print documents
- Easy-Read versions
- Audio or Braille alternatives
- Translated materials in other languages
- Face-to-face or telephone support for form completion

Please contact us at enquiries@pslcare.co.uk or call Tba to request materials in an alternative format. We aim to respond within five working days.

5. Accessibility of Our Services

Beyond our website, Pulse Supported Living Ltd ensures that all written and verbal communication with service users, families, and professionals complies with the Accessible Information Standard (AIS).

This includes:
- Recording individual communication preferences in care plans.
- Providing interpreters, advocates, or assistive technology when required.
- Ensuring staff receive annual training on accessible communication and inclusion.

6. Continuous Improvement

We regularly review our website, policies, and printed materials to maintain accessibility compliance.
Feedback from users, staff, and stakeholders is used to improve our services and remove barriers.
If you find any problems not listed on this page, or believe we are not meeting accessibility requirements, please contact us using the details below.

7. Feedback and Contact Information

We welcome feedback about the accessibility of our website and services.
If you encounter any accessibility issues, please contact:

Accessibility Lead
Pulse Supported Living Ltd
Old Ongar Police Station, High Street, Ongar, Essex CM5 9AG
Phone: 0207 062 6688

We will acknowledge all feedback within 3 working days and aim to resolve reported issues within 10 working days wherever possible.

8. Enforcement Procedure

If you are not satisfied with our response, you can contact:

Equality and Human Rights Commission (EHRC)
Website: www.equalityhumanrights.com
Telephone: 0808 800 0082

You can also seek guidance from the Government Digital Service (GDS) if your query relates to website accessibility.

9. Policy Review

This Accessibility Statement is reviewed annually or sooner if there are changes to legislation, design updates, or user feedback requiring amendment.
Last reviewed: 14 October 2025
Next review due: 14 October 2026